Returns & Exchanges
At Maria.B., we strive to ensure your complete satisfaction with our designer collections by offering a seamless 7-day return and exchange policy for all eligible items. Please ensure that products remain unworn, with all original tags and packaging intact to qualify for a refund or replacement.
Initiate a Request
Contact our customer support team via email or WhatsApp within 7 days of delivery, providing your order number and the reason for the return or exchange.
Quality Assessment
Our team will review your request; please provide clear photographs of the product if you have received a damaged or incorrect item to expedite the approval process.
Secure Packaging
Once your request is authorized, carefully pack the item in its original Maria.B. branding box and include the original invoice to ensure a safe transit back to our warehouse.
Processing and Refund
After we receive and inspect the returned merchandise, your exchange will be dispatched or your refund will be processed to your original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing